FAQs

Frequently Asked Questions

How soon will my order be shipped, and when should I expect it?
Most orders are prepared and sent out within 1–2 business days, and in some cases, they may even leave our warehouse the same day. While occasional delays can occur due to unexpected circumstances, delivery typically takes about 4–7 days. If an estimated delivery window is longer, that information will always be clearly noted on the product page. We’re committed to providing some of the fastest processing and shipping times in the industry, along with responsive support every step of the way.

What forms of payment do you accept?
We welcome major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You can also pay using Apple Pay and Google Pay.

What is your return policy?
Every purchase is backed by our 30-Day Money-Back Guarantee. You can review the full details of our return policy by clicking the link at the bottom of the website.

Can I cancel my order?
You’re free to cancel any order for a full refund as long as it hasn’t shipped. Please reach out right away at support@boundlessbackyard.com if you need to cancel. Once an order has been dispatched, it will fall under our standard 30-Day Return Policy.

What should I do if my order arrives damaged?
Please examine all packages when they arrive. If you see any visible damage to the box or suspect an issue, note it on the delivery receipt when signing. If you’re not able to inspect the contents immediately but have concerns, write “possible damage” next to your signature. Should you discover any damage, take clear photos and email them to support@boundlessbackyard.com so we can arrange a replacement or compensation as quickly as possible.

How do I place an order?
Ordering online is simple—just click “Add to Cart” on the item you’d like, then proceed to checkout to enter your billing and shipping information. Once you complete your purchase, we’ll get your order moving right away. If you prefer to order by phone, call us at (980)-385-4992. A confirmation will be sent to your email as soon as your order is placed.

How will I know when my order ships?
After your order is submitted, you’ll receive an email confirming the details and payment authorization. As soon as your shipment leaves the warehouse, we’ll email you a tracking number so you can follow its progress. If an item happens to sell out before processing, we’ll notify you within one business day by email or phone. While we do our best to keep inventory updated in real time, popular items sometimes sell out quickly.

Will I receive an email confirmation of my order?
Yes—each order generates an automatic confirmation sent to the email address you provide. We suggest saving or printing this confirmation for your records. Please double-check that your email address is entered accurately to ensure you receive all notifications.

Is sales tax charged on orders?
Orders shipped to North Carolina addresses will include applicable sales tax. All other destinations are tax-free, which can mean significant savings compared to other retailers.

Can I modify my order after placing it?
Absolutely—if your order hasn’t shipped, you can make changes without any additional fees. Just email us at support@boundlessbackyard.com to request updates. If there is any price difference, we’ll either issue a credit or send you a secure payment link. For immediate help or order status updates, feel free to email us or call (980)-385-4992.