Product Quality Guarantee

At Boundless Backyard, we stand behind the quality of every product we offer because your satisfaction matters to us. All items include a manufacturer’s warranty—please feel free to contact us for specific warranty information related to your purchase.

What if my order arrives damaged?

When your delivery arrives, please look over the packaging carefully. If you see any signs of damage—even if it’s only to the outer box—make a note of it when you sign for the shipment. If you can’t open the package right away but suspect there may be damage inside, write “possible damage” on the delivery receipt. Should you discover that your item is damaged, simply take clear photos and email them to support@boundlessbackyard.com. We’ll arrange a replacement or refund right away, usually within one business day.