Shipping Policy

Thank you for shopping with Boundless Backyard. We’re dedicated to making sure your order is delivered reliably and on schedule. Please review the information below to understand how we handle shipping:

Shipping Cost
We proudly offer free shipping within the United States.

Order Cut-Off Time
Orders placed before 6:00 PM EST (GMT-05:00, Detroit) Monday through Friday will begin processing the same day.

Processing Time
All orders are prepared and packaged within 1–2 business days of being placed.

Estimated Delivery Time
Once dispatched, your shipment should arrive within 4–7 business days.

Shipping Methods
Most orders are delivered by third-party freight carriers using large trucks. For shipments requiring freight delivery, our team will reach out to you to schedule a curbside drop-off. Please be sure your phone number is correct during checkout so we can coordinate delivery without delay.

Order Confirmation & Tracking
After you place an order, you’ll receive an email confirming we’ve received it and your payment has been processed. Within 1–2 business days, you’ll get a shipping notification email containing a tracking link so you can follow your order’s journey to your doorstep.

Changing Your Shipping Address
If you need to update your delivery address, please contact us within 24 hours of placing your order.

Order Cancellations
Changed your mind? You can cancel your order at any time before it ships. If your order has already been dispatched, please refer to our refund policy for the next steps.

Damaged or Incorrect Items
When your order arrives, please inspect it right away. If you notice any damage, defects, or receive an incorrect item, contact us immediately so we can review the issue and arrange a solution. We will cover the cost of return shipping for any items that arrive damaged or in error.

Contact Us
Your satisfaction is our priority, and we’re here to help with any questions or concerns about shipping. Please reach out anytime: support@boundlessbackyard.com.